Complaints Policy

Aim of our complaints policy

At Millennium Contracts, we aim to make it as simple and easy to make a complaint as possible.

We always encourage dissatisfied customers to make a complaint as soon as possible so that we can put it right in a short time frame.

How to make a complaint

You can make a complaint by contacting our complaints department in our customer care team. 

To submit your complaint to our complaints department, please detail your issues in an email and send it to complaints@millenniumldn.co.uk

When your complaint is received, you can expect our team to take your concerns seriously and offer a quick resolution to the issues raised. 

Complaint points of contact

Our complaints department in our customer care team handles all of our complaints.

At the head of that department is Zack Falzon. He will be the main point of contact in dealing with your complaint.

How your complaint will be handled

All complaints are handled within a speedy timeframe and professional manner to ensure a quick and satisfactory response. 

Here are the stages our team follows when reviewing and responding to a complaint:

Stage 1: Receiving your complaint

Our team will receive your complaint as soon as you send it to complaints@millenniumldn.co.uk. Once received, you can expect to receive an acknowledgement of receipt within the first 24 hours of submitting your complaint to our team.

Stage 2: Reviewing your complaint

After we have received your complaint, our team will review what your concerns are and assess where we have went wrong. After we have identified the issues with our service, we will work to resolve them as quickly as possible.

Typically, our team will review your complaint within 24-48 hours of acknowledgement of receipt. 

Stage 3: Options

When we have worked through your complaint, we will present you with a handful of suitable options to resolve your complaint. 

It’s up to you if you accept one of the potential resolutions we provide. Alternatively, you can decide that the solutions provided are not suitable, and you can choose to escalate the complaint to the Legal Ombudsman (as it’s your right to do so). However, we always want to maintain a positive relationship with our clients and attempt to avoid this course of action if possible.

We aim to present you with resolution options within 24 hours of reviewing your complaint.