Privacy Policy

Introduction

This privacy policy outlines the manner in which Millennium safeguards and utilizes the information you provide when using our website or directly contacting us.

At Millennium, we are dedicated to ensuring your privacy is protected. Any information you provide to us through our website or direct contact will only be used in accordance with this policy. The collection of this information is based on legitimate interests, as it is necessary to provide you with quotes or services. Rest assured, we have a firm commitment to not sell, rent, or trade our email lists or customer data with other entities for marketing purposes.

Your personal data, including your name, address, invoice address, email address, and contact numbers, is essential for us to offer quotes or carry out tiling services as per your instructions.

In this policy, “websites” refers to all Millennium websites, including the primary website found at www.millenniumldn.co.uk.

Information We Collect

We may collect the following information:

Name and job title of the customer
Contact information, including email address
Other information relevant to customer surveys and offers

How We Use Your Information

We collect this information to better understand your needs and provide you with improved services. Specifically, we use it for:

Internal record keeping
Enhancing our products and services
Customizing the website to match your interests

Email and Contact Messages

Any emails or “Contact us” messages we receive may be retained, with personal data used or disclosed only as specified in this Privacy Statement.

Content of messages may be monitored by our service providers or employees for purposes like compliance auditing or maintenance, and to address email abuse concerns.

Google Analytics

When visitors access https://millenniumldn.co.uk, we employ Google Analytics, a third-party service, to gather standard internet log information and analyze visitor behaviour patterns. This is primarily done to track site traffic and does not involve identifying individuals.

Mailing Lists

As part of our marketing email registration process, we collect personal information. We use this information to inform you about topics or offers you’ve requested, verify our records, and ensure your satisfaction. We do not share email lists with other organizations or businesses.

Third Parties

Access to Your Information

For enquiries regarding this privacy policy, please contact us at info@millenniumldn.co.uk or reach out to The Privacy Team at 86-90 Paul Street, London, EC2A 4NE, or call us at 020 8251 2996.

If you are dissatisfied with how we have handled your personal data, please use the provided contact details to reach us. You also have the right to file a complaint with the Information Commissioner’s Office. Find more information here.

Data Retention

We may retain your personal data for purposes such as contacting and tracing customer references, responding to complaints, or meeting legal obligations. However, your personal data will not be stored for more than 5 years.

Should you request to stop receiving emails or information about our products, services, or promotions, we will comply with your request.

Controlling Your Personal Information

You can limit the collection or use of your personal information in the following ways:

When filling out a website form, look for the option to opt out of direct marketing.
If you previously consented to our use of your personal information for direct marketing, you can change your preference at any time by emailing us at info@millenniumldn.co.uk.

We will not sell, distribute, or lease your personal information to third parties without your permission or unless required by law. If we believe you may be interested, we may use your information to send promotional material from third parties.

Your Rights

Under the General Data Protection Regulation, you have several important rights, including the right to:

Transparent processing of your personal information
Access your personal information and supplementary data
Correct any errors in your information
Request the erasure of personal information under certain circumstances
Receive your personal data in a machine-readable format and transmit it to a third party in specific situations
Object to direct marketing
Object to automated decision-making processes
Object in certain situations to continued processing of your personal information
Restrict processing in certain circumstances
Claim compensation for damages due to data protection law violations

For more details on these rights and how they apply, refer to the UK Information Commissioner’s Office (ICO) guidance on individual rights under the General Data Protection Regulation.

To exercise these rights, please email, call, or write to us at info@millenniumldn.co.uk. Provide enough information for identification, including your name, address, and quotation reference number. Additionally, include proof of identity and address, such as a copy of your driver’s license or passport and a recent utility or credit card bill, and specify the information you want to access.

If you wish to unsubscribe from an email newsletter, you can also click the ‘unsubscribe’ button at the newsletter’s bottom. Please allow up to 5 days for processing.

Keeping Your Information Secure

We have implemented appropriate security measures to prevent accidental loss, unauthorized access, or misuse of personal information. Access to your personal information is restricted to individuals with a genuine business need to know, who are bound by confidentiality obligations. Procedures are in place to handle potential data security breaches and notify you and regulators if required by law.

How to File a Complaint

We aim to address any concerns you raise about our information usage. If you are dissatisfied with how we handle your personal data, please contact us using the provided details.

You also have the right to lodge a complaint with a supervisory authority, especially if you work, live, or believe a data protection law violation occurred in an EU or EEA state. In the UK, the supervisory authority is the Information Commissioner, reachable at https://ico.org.uk/concerns or by telephone at 0303 123 1113.

Changes to This Privacy Notice

This privacy statement aligns with the GDPR regulations implemented in May 2018. Millennium may update this policy periodically. Check this page occasionally to ensure you are comfortable with any changes. This policy became effective on September 5th, 2023.